🏢About the client

Cityzen Parking & Services is a pioneer in the field of parking and urban mobility in Greece. It was founded through the evolution of Central Parking System Athens in 2015, continuing the legacy of the American Central Parking System Corporation (1968).
Cityzen has evolved into a provider of integrated parking services, investing in innovation, digital management through the Cityzen App, and green mobility with electric vehicle charging infrastructure and alternative transport stations.
The company’s goal is to offer a holistic parking experience, with a focus on customer service — or as its corporate motto sums it up:
“You come first!”

⚠️The challenge

A phishing incident was the catalyst for rethinking the remote working model. The company needed to ensure that access to corporate systems would be completely secure, even outside the corporate network, without exposing itself to risks via VPN.

The main difficulties identified were:

  • Lack of visibility into networks and devices connecting remotely.
  • The existing VPN only provided connectivity, but not protection.
  • Increased demands for speed, flexibility, and security in an environment with multiple users and different devices (PC, laptop, tablet, mobile).

💡The Solution Provided by Orthology

Orthology designed and implemented an advanced virtual desktop solution with the help of Parallels RAS, based on Microsoft Hyper-V infrastructure, ensuring complete security, speed, and ease of access from any device.
The implementation included:

  • The creation of a powerful central server in Cityzen’s infrastructure.
  • Installation of a Microsoft Hyper-V provider and creation of a virtual machine template (Windows 11) with all necessary corporate applications.
  • Automatic creation of template clones for each user in a matter of seconds.
  • Access via Parallels from any operating system (Windows, macOS, Android, iOS).

Each user now has their own personal, online, high-speed virtual computer, with complete isolation and protection from the corporate firewall.

🚀 Results

The solution delivered impressive business benefits:

  • Absolute security for remote connections, without exposure to phishing or VPN risks.
  • Speed and smoothness of work, as no high-spec physical computer is required.
  • Complete portability – employees can work from any platform, even tablets.
  • 40% reduction in new employee onboarding time, as each virtual PC comes ready with all the necessary tools.
  • Zero IT requests for VPN settings or technical connection issues.

The overall user experience is flagship, offering the speed and stability of a top-of-the-line physical computer — with the flexibility and security of the cloud.

💬What the customer says

“We feel really secure and at the same time enjoy impressive speed and ease in our work. Orthology’s solution has enabled us to work from anywhere, with the same experience and without technical obstacles.”

🔍Conclusion

The Cityzen-Orthology partnership has shown that remote working can combine flexibility, speed, and security without compromise.

With the use of Parallels RAS, Cityzen’s IT environment was transformed into a fully controlled, modern, and proactively secure ecosystem, enhancing business continuity and building user confidence. This solution not only improved day-to-day operations but also established a reliable, flexible, and innovative work environment that sets new standards for remote work.