1. About the Client
• Can you tell us a few words about your company and its activity?
We are a mid-sized insurance company operating in the Greek market. We have a limited number of employees in the IT Department, which, however, manages critical functions essential for the continuity of our business operations.
• What are the main challenges or goals in your industry?
Data security, compliance with national and European regulatory frameworks, efficient customer service, and reduction of operational costs.
2. The Problem / Need
• What was the main problem or need that led you to seek a solution?
The need for remote management of IT infrastructure, better visibility over our systems, and faster response to technical issues — in a way that also meets regulatory requirements.
• What was the most difficult aspect of your daily operations?
The constant need for technical support and immediate response to user requests, combined with the growing demands for security, availability, and compliance with regulatory frameworks such as the directives of the Bank of Greece and the European Regulation 2022/2554 (DORA).
• What other solutions had you tried before?
We had used individual remote support and ticketing tools, but without the necessary integration and comprehensive management.
3. The Solution Provided by Orthology
• What made you choose our service/product?
The ability to consolidate multiple functions (monitoring, remote support, patch management, reporting) into a single platform. Additionally, the added value in terms of regulatory compliance — as we can now demonstrate traceability and effective monitoring of IT risks.
• How was the collaboration/implementation process?
Simple and fast. Our team was able to integrate Atera into our daily workflow without complex procedures and without any operational disruption.
• Was there anything that impressed you positively?
The user-friendly interface, the immediate response to issues, and the robust reporting capabilities that support our regulatory obligations.
4. Results
• What changes did you observe after implementing the solution?
The IT Department’s response time has improved significantly, downtime incidents have been reduced, and we now have better control over security and system availability.
• Can you provide specific examples (e.g., measurable results, time improvement, cost reduction, increased sales)?
With Atera, we now have a systematic and centralized process for patch management, ensuring our systems remain updated and secure without manual intervention. At the same time, through capacity management, we can proactively monitor the health of our infrastructure, identify potential bottlenecks, and plan future needs more effectively. This has improved the reliability of our services and significantly reduced operational risk.
• How has your daily routine changed?
Our daily operations have become more organized and efficient. With Atera, we have centralized system management, reduced time spent on repetitive tasks, and can now focus on more strategic initiatives. Furthermore, thanks to automation and reporting capabilities, there is now greater transparency and security in our overall operation.
