🏢About the client
Interasco S.A. is a medium-sized insurance company that is actively involved in the Greek market. The IT Department manages critical functions for the continuity of business operations, with limited human resources but increased technological requirements.
In the insurance industry, the main challenges relate to:
- data security and compliance with national and European regulatory frameworks,
- effective customer service,
- and reducing operating costs through smart technological solutions
⚠️The challenge
The company needed complete visibility and remote management of its IT infrastructure, while meeting security and regulatory compliance requirements.
The main difficulties included:
- Limited ability to provide immediate technical support to users.
- Increased manual workload for monitoring and patching.
- Need for a unified management and reporting tool that complies with Bank of Greece guidelines and DORA (EU 2022/2554) regulations.
Previous remote support and ticketing solutions did not provide the necessary integration and oversight.
💡The Solution Provided by Orthology
Orthology proposed the implementation of the Atera platform, a modern monitoring, remote support, and patch management tool designed for centralized oversight and automation of IT operations.
With Atera, Interasco gained:
- Centralized monitoring of all systems in real time.
- Automated patch management to ensure updates without manual intervention.
- Reporting and analytics for compliance documentation and IT risk control.
- A unified remote support environment for immediate user service.
Implementation was immediate and without interruption to operations, integrating the platform into the IT department’s daily workflow.
🚀 Results
After implementing the solution, Interasco recorded significant improvements:
- Increased response speed of the IT Department.
- Reduction in downtime incidents and avoidance of technical delays.
- Increased security and availability control through continuous monitoring.
- Better compliance with DORA regulatory requirements and Bank of Greece guidelines.
- Reduced management time and resource optimization thanks to the platform’s automation features.
💬What the customer says
“The Atera platform gave us complete visibility into our infrastructure and the ability to take preventive action before problems arise. Orthology’s implementation was flawless—fast, seamless, and with continuous support at every stage.”
🔍Conclusion
The Interasco-Orthology partnership has proven that proactive monitoring and IT process automation are critical factors for business continuity and risk reduction. With Atera, Interasco now operates with transparency, security, and efficiency, having transformed technology from a necessity into a strategic advantage
