For that reason, in the current article we are going to discus
– What remote IT support is,
– What the benefits of remote IT support are,
– Why remote IT services outperform in-house IT teams, and
– 3 remote IT tools to leverage your IT needs.
So, let’s get started.
What is Remote IT Support?
It is without doubt that since the outbreak of covid-19 the traditional form of office working has been transformed. Moving away from the centralised offices has created multiple decentralised remote working environments that use IT infrastructure as a means of interconnection.
Because of that, the way the IT network and services are being managed changed accordingly, leading to more remote IT support options to suit the needs of modern enterprises.
In general, remote IT support allows IT experts to access your business’s devices without being physically present and, thus, enables the provision of IT services anytime anyplace. It can be executed with the help of special remote monitoring & management (RMM) tools – about which we will discuss further below.
Remote IT support can be provided by a Managed Service Provider (MSP), meaning an outsourced IT services affiliate that will be contracted to remotely deliver network, application, device and cybersecurity support for your company.
Apart from helping you adjust to the modern remote working needs, remote IT support brings additional advantages to your company environment which are the following.
What are the Benefits of Remote IT Support?
Although making advantageous use of remote IT support it’s up to every business’s hands, there are some benefits that apply to every case.
Benefit #1: Flexibility
When selecting a remote IT support affiliate, your company is free to adjust the terms of collaboration depending on their case-by-case needs.
You are able to choose from a broad range of services, create your custom-made services package and determine the time frame of the services provided, without being bound on a permanent basis.
Benefit #2: Cost-effectiveness
The above flexibility in choosing just the services suited for your needs also allows your business to cut down on expenses.
When you decide the cases in which you will make use of remote IT support from your affiliate, your expenses are limited to these exact cases and, therefore, appear to be lesser than the ones you would have if you hired a full-time team of in-house IT employees.
Benefit #3: Productivity increase
Simultaneously, the ability to get remote IT support anytime anywhere eliminates the waiting time for an IT issue to be fixed, speeding up the whole process of solving the issue.
In that way, the above saved amount of time and costs – as mentioned above – can be “relocated” to your business’s core activities, adding to the productivity of the respective business units.
Benefit #4: Direct access to experts
Lastly, an MSP specialising exclusively in remote IT services is admittedly more probable to have hired an extended team of IT experts in order to provide a wider range of IT services and, thus, cover the needs of more clients.
That means that collaborating with a remote IT service provider puts an advanced team of IT experts at your company’s disposal in any case an IT issue occurs.
At this point, it would be useful to evaluate all the above benefits in comparison to the characteristics of an in-house IT services team.
Why Remote IT Services Outperform In-house IT Teams
To begin with, an in-house IT services team bears its own advantages according to each business’s preferences.
For example, in-house IT employees may develop a better familiarisation with your IT equipment due to the exclusive partnership with your company or may be a more cultural fit with the rest of your team having gone through the interview and hiring process.
However, it is rather difficult for a company to build an IT team large and expertised enough so as to compare with the quality of IT services a remote MSP may provide.
A remote MSP may cover almost any IT support request coming from your company with minimum exemptions either independently or at least by providing additional assistance to the in-house IT team.
Furthermore, collaborating with a remote IT services provider appears to be the best option for any modern company who follows a remote or hybrid working policy and, consequently, holds a decentralised IT infrastructure.
Having covered all the above aspects of remote IT support, it’s worth noting some remote monitoring & management (RMM) IT tools you could use in the daily operations of your business.
3 Remote IT Tools to Leverage Your IT Needs
Although the options available are many, we are going to focus on three of the most popular remote IT tools.
Tool #1: TeamViewer
TeamViewer stands as the most widespread remote IT tool for businesses who wish to manage their IT infrastructure remotely.
Its features range from collaborative business tools to RMM or even AR assistance services.
Namely, TeamViewer’s Remote Access & Support, Classroom and Meeting tools allow your employees to access, share or edit data, interact remotely and simultaneously monitor their tasks online while guaranteeing the maximum cybersecurity throughout every process.
On the other hand, the Remote Management, IoT & Assist AR tools enables Your trusted IT team to solve any hardware or software problem you may be facing either independently or by providing the appropriate guidelines via the platform of each tool.
Tool #2: AnyDesk
Moving forward, AnyDesk provides similar collaboration and RMM options through a variety of tools.
AnyDesk’s Screen Sharing, Remote File Transfer and Whiteboard facilitate the access of each employee to the files and data kept in any company device creating a unified system of data sharing.
At the same time, Desktop Sharing and Mobile Device Support allows any outsourced IT affiliate to remotely check the software and hardware status and security of your devices and take the necessary actions when needed.
Tool #3: N-Able N-Sight
At last, N-able N-sight was awarded as the No1 RMM software providing options that may adapt to both small or medium sized enterprises and large companies.
More specifically, N-sight RMM constitutes a simpler tool ideal for MSPs or IT departments that want to start off with organising their IT operations quickly and effectively.
Taking it a step forward, N-central RMM has been customised to meet the needs of larger corporations with an extended IT network and a larger volume of data.
Moreover, tools such as the MSP Manager and Take Control speed up the ticketing, billing and reporting of IT issues, and facilitate the technical solution process.
The Bottom Line
Concluding, remote IT support may help any kind of company adjust to the modern remote and hybrid working forms while also bearing characteristics that can benefit your day-to-day operations.
Therefore, if you wish to learn more about the available remote IT support options and tools, don’t hesitate to contact us in order to get the remote IT service management solutions suited to your needs, and save valuable time and effort!
