And, one of the methods to achieve this goal is remote monitoring and management (RMM).
For this reason, in the present article we are going to discuss
– What an RMM system is,
– What the advantages of an RMM system are, and
– Which RMM tools to use for your business.
So, let’s start with a short definition.
What Is an RMM System?
A remote monitoring and management (RMM) system is a software that enables remote access and management of your IT elements in a centralised and unified manner.
Through such a system, your IT MSP team can take all necessary actions concerning your IT infrastructure as if they had physical access to your devices.
These actions may include hardware maintenance, app installation, data management, cybersecurity supervision, etc.
Deploying an RMM system should be placed as the no1 priority for every business who takes advantage of an extended IT network and wishes to make proper IT service management.
At this point, in order to better understand the importance of an RMM system, let’s take a closer look at the advantages of an RMM within an organisation.
What Are the Advantages of an RMM System?
The installation of an RMM system comes along with great advantages for the better organisation and performance of your company.
Advantage #1: Remote access
RMM systems allow each IT expert to execute actions regarding any IT-related issue without the need of being physically present. In this way, possible network malfunctions or cybersecurity emergencies (e.g. data breaches) get resolved with minimum waiting time.
Advantage #2: Higher productivity
The remote access enabled by an RMM software also allows IT teams to execute tasks without interrupting the company users that may be making use of IT elements at the same time. That means that the work of your employees may continue running smoothly and, thus, working productivity can remain at a high level even when an IT issue has occurred.
Advantage #3: Automation
Moreover, most RMM softwares default to automating key tasks so that a greater volume of backlog can be dealt with without having to increase working hours or overall manpower accordingly.
Advantage #4: Time-efficiency
Remote access and the automated execution of tasks via an RMM software contribute to the immediate notification of IT specialists on issues related to network status or security. As a result, IT teams, in-house or outsourced, are more quickly prepared to provide remote IT support when needed.
Advantage #5: Activity visualisation
At the same time, RMM tools bear activity visualisation features for the better understanding and management of the IT-related activity process.
All relevant information of an IT task (e.g. time consumed, date of delivery, steps taken, etc.) are usually displayed on dashboards, charts, tables or other forms of visual organisation of data.
Furthermore, task information may be shown to the RMM tool user through notifications or customised messages.
Advantage #6: Direct billing
As a final point, most RMM softwares integrate a specialised ticketing and billing application.
Through ticketing, a network user makes a request for IT support in the RMM platform, and the IT specialist at the other end gets notified of the request. When relevant activity is initiated, the application tracks its process and calculates the hours spent on its execution. Based on this information, the billing application prices the IT services provided and directly delivers the bill to the company-client via the RMM platform.
On the whole, it has become evident that installing an RMM tool in your business IT infrastructure reduces the time and effort devoted to the tackling of IT issues to a bare minimum.
Therefore, if you wish to make use of an RMM system at your daily operations, let’s see some useful RMM tools to use for your business.
RMM Tools to Use for Your Business
Although there are plenty of RMM tools available in the market (e.g. NinjaOne RMM, Atera, Syncro, etc.), together we are going to talk about the voted no1 RMM platform for 2022: N-able N-sight.
N-able N-sight makes for a complete MSP solution combining remote monitoring & management, remote access and ticketing and billing features.
In this context, it provides a variety of capabilities, such as
– Drag and drop automation,
– IT asset discovery and management,
– Patch management,
– Attended and unattended remote access,
– Automatic scheduling and tracking of IT actions, and
– IT service management via mobile app for IT technicians.
Furthermore, N-able N-sight can be combined with the N-able Endpoint Detection and Response (EDR) software, in order to ensure a multilayered defence system against cyber threats, such as malware.
All the above procedures are executed with maximum security guarantee through encryption and two-factor access authentication.
Having concluded with the description of N-able N-sight as an optimal RMM tool, let’s make a short summary of what we mentioned on the whole.
Now Over to You
To sum up, we discussed what an RMM is, what the advantages of its use are and which RMM tools to use for your business.
Among the available tools in the market, we singled out N-able N-sight which forms a combinatorial MSP solution for businesses who are interested in direct and remote IT support.